Privacy Policy
Last updated April 14, 2025
This Privacy Policy (“Policy”) outlines how Ace Plumbers Brandon (“we,” “us,” or “our”) handles the personal information you provide when using this website: https://www.aceplumbersbrandon.com/ (the “Website”). This Policy governs data collected through the Website and through any request you submit for plumbing services. It addresses the following:
- The types of personally identifiable information (PII) collected, how it’s used, and with whom it may be shared
- The options available to you regarding your data
- Measures in place to protect your information from unauthorized access
- How you can correct or delete your data
Details About the Information We Collect and Its Usage
We collect only the information you voluntarily provide through contact or quote request forms. This typically includes your name, contact information, and address. We use this data solely for the purpose of responding to your inquiry or fulfilling the service you’ve requested.
Your information may be shared with our Premier Partners, as defined in our Terms of Service, and these partners may, in turn, share that information with their affiliates, agents, contractors, clients, or other parties involved in fulfilling your request.
Unless requested otherwise, we may also contact you in the future via email to share updates about new services, promotions, or changes to this Policy.
Your Rights to Review and Manage Your Data
You have full control over your personal information and can contact us at any time to:
- Learn what data we have about you
- Request corrections to your data
- Ask us to delete your data
- Share concerns about how we handle your information
All such requests may be sent to: [email protected]
Safeguards and Security of Your Information
We use appropriate administrative, technical, and physical safeguards to protect your information. When sensitive data (e.g., credit card information) is submitted, it’s encrypted and securely transmitted.
Only authorized personnel who need the information to perform essential business operations (e.g., customer service, service dispatch) have access to your data. All systems used to store PII are housed in secure environments.
If you believe your data has been misused or accessed improperly, please contact us at [email protected].
Notice to California Residents: Understanding Your Privacy Rights
Under the California Consumer Privacy Act (CCPA), residents of California have specific rights concerning their personal data. This section outlines how Ace Plumbers Brandon handles personal information of California consumers.
Types of Personal Information We Collect
We collect the following categories of personal information from our Website and interactions with customers:
- Name (first and last)
- Phone number
- Email address
- Street address
- IP address and browser identifiers
Sources of Collected Information
We may obtain personal information from:
- Direct user input (e.g., submitting a form on our Website)
- Interactions with service providers or Premier Partners
- Publicly available sources (e.g., social media profiles)
- Device data or browser metadata while visiting the Website
Reasons for Collecting Your Information
We collect and use personal data to:
- Respond to your service request or inquiry
- Facilitate quotes and communication through our Premier Partners
- Improve the Website and service experience
- Conduct internal analysis and research
- Ensure data integrity and secure processing
- Satisfy legal and regulatory obligations
How Long We Keep Your Information
We retain your personal information for only as long as necessary to fulfill the purpose it was collected. The retention period may vary depending on the nature of the information and any legal obligations involved.
Who May Receive Your Personal Information
We may share your information with:
- Premier Partners and their employees, vendors, or affiliates
- Service providers who help deliver services or support
- Authorized contractors with your consent
- Legal or regulatory authorities if required
- Professional advisors such as legal counsel or auditors
Your Privacy Rights Under CCPA
As a California resident, you are entitled to:
- Right to Notice – To be informed of what data we collect and why
- Right to Know – To request details about:
- What categories of personal information we’ve collected
- How it was used and shared
- Specific data held about you
- Right to Deletion – To request deletion of your personal information, subject to certain legal exceptions
- Right to Non-Discrimination – We will not deny services or offer different terms based on your exercise of privacy rights
Note: We do not sell or share your personal information as defined under the CCPA and CPRA.
How to Submit a CCPA Request
To submit a verified request regarding your data or exercise your rights under the CCPA, please email us at [email protected]. Include your:
- Full name
- Email address
- Phone number
- Date of original contact or service request
We aim to respond to verified requests within 20 business days. You may also designate an authorized agent to act on your behalf. Proper written authorization is required for such submissions.
Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us using the contact information below:
Ace Plumbers Brandon
Residential Plumbing Services
📍 Brandon, FL
📞 Phone: 813-214-5295
🕒 Business Hours: Mon–Sun: 07:00 AM – 10:00 PM
✉️ Email: [email protected]